Privacy Policy

1. Introduction

da444 ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data.

By accessing or using the da444 platform — including our website, mobile applications, and related services — you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of our platform immediately.

2. Information We Collect

When you register an account, place bets, make deposits, or contact our support team, da444 may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and copies of government-issued identification documents submitted for account verification.
• Contact information: email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal transaction records, payment method details (such as bKash wallet numbers, Nagad account references, Rocket transactions, and Upay account identifiers), and transaction history.
• Technical information: IP address, browser type and version, operating system, device identifiers, time zone settings, and session logs collected automatically when you interact with our platform.
• Usage information: game activity logs, bet history, sports betting preferences (cricket, football, kabaddi), slot game sessions, bonus usage records, and customer support correspondence.

We may also collect information you voluntarily provide when completing surveys, participating in promotional activities, or submitting feedback. All information collection is governed by this policy.

3. How We Use Your Information

da444 uses the personal information we collect for the following legitimate purposes:

• Account management: to create, verify, and maintain your da444 account, including processing KYC documentation as required for responsible and secure platform access.
• Transaction processing: to facilitate secure deposits and withdrawals through payment partners including bKash, Nagad, Rocket, and Upay, and to maintain accurate financial records.
• Service improvement: to analyse platform usage patterns, enhance the betting and gaming experience, resolve technical issues, and develop new features tailored to Bangladesh-market users.
• Personalisation: to customise your da444 experience, including presenting relevant cricket betting markets, slot recommendations, bonus offers, and promotional communications suited to your activity profile.
• Legal compliance and fraud prevention: to comply with applicable laws and regulations, detect and prevent fraudulent activity, money laundering, and other prohibited conduct, and to cooperate with law enforcement authorities when legally required.
• Communications: to send you account-related notifications, security alerts, promotional offers (where you have opted in), and responses to your customer support queries.

4. Cookies and Tracking Technologies

da444 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognise returning visitors, remember your session preferences, and analyse how our services are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may adjust your browser settings to block or delete cookies. Please note that disabling cookies may affect the functionality of certain features on the da444 platform, such as staying logged in between sessions. Analytics data collected via cookies is aggregated and anonymised wherever possible.

5. Data Sharing and Disclosure

da444 does not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited and carefully controlled circumstances:

• Service providers and payment processors: trusted third-party companies engaged to process transactions (including bKash, Nagad, Rocket, Visa, and Mastercard networks) and provide technical infrastructure. These parties are contractually bound to handle your data securely and only for the purpose of delivering their services to da444.
• Legal and regulatory authorities: where we are required by law, court order, or regulatory direction to disclose your information — for example, to prevent financial crime, investigate fraud, or satisfy KYC obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.

We require all third parties with whom we share data to respect the security of your personal information and to treat it in accordance with applicable data protection standards. We do not permit our third-party service providers to use your personal data for their own marketing purposes.

6. Payment Data Security

da444 takes the security of financial transactions seriously. All payment information exchanged through the platform is encrypted in transit using SSL/TLS protocols. We do not store complete payment credentials, card numbers, or full mobile banking PINs on our servers. Payment processing for bKash, Nagad, Rocket, Upay, Visa, and Mastercard is handled by certified payment gateway partners who maintain their own security standards.

We implement technical and organisational security measures to protect against unauthorised access, accidental loss, or destruction of your personal data. While we strive to use commercially reasonable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Data Retention

da444 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected — including satisfying any legal, accounting, or reporting obligations. Account data is generally retained for the duration of the active account relationship and for a defined period thereafter in accordance with applicable legal requirements.

When we no longer have a legitimate basis to retain your personal data, we will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, we will isolate your data from further processing until deletion can be completed.

8. Your Rights

As a user of da444, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided at the end of this document.

• Right of access: you may request a copy of the personal data da444 holds about you, along with information about how that data is being processed.
• Right of rectification: you have the right to have inaccurate or incomplete personal data corrected or completed without undue delay.
• Right to erasure: in certain circumstances you may request that we delete your personal data where there is no longer a legitimate reason for us to continue processing it.
• Right to restrict processing: you may ask us to suspend the processing of your personal data in specific circumstances — for example, while the accuracy of the data is contested.
• Right to object: you have the right to object to da444 processing your personal data for direct marketing purposes at any time, and this will be actioned immediately upon receipt of your request.

We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account.

9. Children's Privacy

da444 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal information from anyone under the age of 21. If we become aware that personal data belonging to a minor has been submitted to our platform, we will take immediate steps to delete that information. If you believe a minor has registered on da444, please contact our support team promptly at [email protected].

10. Third-Party Links

The da444 platform may contain references to or integrations with third-party payment services and game providers. These third-party services operate under their own privacy policies and da444 has no responsibility or liability for their privacy practices. We encourage you to review the privacy policies of any third-party services you engage with through our platform.

11. Changes to This Privacy Policy

da444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the da444 platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way da444 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries promptly and professionally.

You can reach us by email at: [email protected]